Privacy policy

Who we are

Townfield Mobility provides mobility products, equipment hire, servicing and repairs from 74 Queen Street, Great Harwood, Lancashire, BB6 7AL. For questions about this policy or your personal information, email sales@townfieldmobility.co.uk or call 01254 884488.

Information we may collect

We may collect information you provide through an enquiry form, by telephone, by email, through WhatsApp or in person. This may include your name, contact details, postcode, the product or service you are interested in and any information you choose to include in your message.

Our website and security services may also record limited technical information such as your IP address, browser type, pages visited, referring page and security events. Optional analytics or advertising technologies are not activated unless the required consent has been given.

How we use your information

• To answer enquiries and provide requested advice, quotations, products or services.
• To arrange showroom visits, home surveys, deliveries, hire, servicing or repairs.
• To keep appropriate customer, financial and service records.
• To operate, secure and improve the website.
• To comply with legal obligations and establish, exercise or defend legal claims.
• To send marketing only where we have the necessary permission or another lawful basis, with an option to unsubscribe.

Our lawful bases

Depending on the circumstances, we process personal information because it is necessary to take steps at your request or perform a contract, to meet a legal obligation, for our legitimate interests in running and securing the business and responding to customers, or because you have given consent. You may withdraw consent at any time, although this does not affect processing already carried out lawfully.

Who we share information with

We do not sell personal information. We may share it with trusted suppliers who help us provide hosting, email, website security, analytics, advertising, delivery, installation, servicing, professional advice or other requested services. We may also disclose information where required by law. Suppliers are expected to protect the information and use it only for the agreed purpose.

How long we keep information

We keep personal information only for as long as it is reasonably needed for the purpose collected, to provide ongoing support and to meet legal, tax, accounting, warranty and dispute-resolution requirements. Retention periods vary according to the type of record. Cookie choices are normally remembered for up to 365 days and can be changed sooner.

Your rights

Under UK data protection law, you may have rights to access, correct or erase your personal information; restrict or object to its use; receive certain information in a portable format; and withdraw consent. These rights are not absolute and may depend on the circumstances.

Contact us using the details above to make a request. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk.

Cookies

Our cookie policy explains the technologies used on this website and how to change your choices.

Changes to this policy

We may update this policy when our services, suppliers or legal obligations change. The latest version will always be published on this page.